Legal

Privacy Policy

Last updated: 8 November 2026

This policy explains what personal data Migrant Movers collects when you use our website, contact us, book a job, sign up for our newsletter or apply for a job, why we use it, who we share it with, how long we keep it, and the rights you have under the Kenya Data Protection Act, 2019.

In short:

Our website has no analytics, no advertising or tracking cookies and no public accounts.
The booking form and estimate calculator only prepare a WhatsApp message. We receive your details only when you choose to send it.
Customer records are kept in our private, login-protected customer system, hosted in London, United Kingdom.
We never sell your personal data.
You can ask to see, correct or delete your data, or stop marketing emails, at any time.

1. Who we are

Migrant Movers, Nairobi, Kenya ("we", "us") provides moving, storage, deep cleaning, fumigation and landscaping services. We decide how and why your personal data is used, so we are the data controller for it under the Data Protection Act, 2019 and its regulations.

For any privacy question, email hello@migrantmovers.co.ke.

2. What data we collect

2.1 When you browse our website

We do not use analytics, advertising or tracking cookies, and there are no public user accounts. Like any website, our hosting provider's servers process technical data such as your IP address and browser type in order to deliver pages. Our fonts are loaded from Google Fonts, which receives your IP address as part of serving the font files. See our Cookie & Local Storage Policy.

2.2 Booking form and estimate calculator

These tools run entirely in your browser. They use what you type to prepare a WhatsApp message to us. The website does not store or send that information anywhere. We receive it only if you choose to send the WhatsApp message.

2.3 Moving checklist

The ticks you make on our moving checklist are saved only in your browser's local storage on your device. They are never sent to us.

2.4 When you contact us or book a job

When you message, call or email us, or become a customer, we may collect:

your name, phone number, WhatsApp number and email address;
your current and new locations or the job address;
job details, such as the inventory of your items, photos or video from a survey, dates and special instructions;
quotes, invoices and payment records, including M-Pesa or bank confirmations;
notes from our conversations with you;
for cross-border moves, copies of your ID or passport, your KRA PIN and the signed inventory needed for customs.

2.5 Newsletter

If you sign up for our newsletter, we collect your first name and email address, and a record of your consent to receive marketing emails.

2.6 Job applications

If you apply through our Careers page, we collect your name, email address, phone number, optional cover note and your CV (PDF or Word file).

3. How we use your data and our legal basis

Purpose	Data used	Legal basis
Answering your enquiry and preparing a quote	Contact details, job details, survey photos or video	Steps you asked us to take before entering a contract
Carrying out your job, scheduling crew and keeping you updated	Contact details, addresses, inventory, notes	Performance of our contract with you
Invoicing, taking payments and keeping accounts	Invoices, payment records	Contract, and compliance with tax and accounting law
Customs clearance for cross-border moves	ID or passport, KRA PIN, signed inventory	Contract and legal obligation
Handling complaints and damage claims	Job records, photos, correspondence	Contract and our legitimate interest in resolving claims
Sending our newsletter	First name, email	Your consent
Considering job applications	Application details and CV	Steps you asked us to take, and our legitimate interest in hiring
Keeping our systems secure	Technical data, staff login records	Our legitimate interest in security

We do not make decisions about you using only automated processing, and we do not sell your personal data.

4. Who we share data with

We share only what is needed, with:

Our staff and crew, who need job details to do the work. Job applications are seen only by people handling hiring.
hosting.com, which hosts our website and our customer system (CRM).
Titan, which provides our business email through hosting.com.
Meta (WhatsApp), which carries WhatsApp messages between you and us. When you message us on WhatsApp, WhatsApp's own privacy policy also applies to that chat.
Google, which serves the fonts on our website and receives your IP address to do so.
Subcontractors and clearing agents who help carry out your job, for example a clearing agent for a cross-border move.
Payment providers such as M-Pesa and banks, when you pay us.
Government authorities, such as customs or the Kenya Revenue Authority, when the law requires it.

5. Transfers outside Kenya

Our website and customer system are hosted by hosting.com on servers in London, United Kingdom. This means your personal data is transferred outside Kenya. For cross-border moves, the relevant details are also shared with authorities and agents in the destination country.

We transfer data outside Kenya only as allowed by the Data Protection Act, 2019. Our safeguards include:

using a hosting provider in the United Kingdom, which has its own comprehensive data protection law;
relying on our providers' contractual terms that require them to protect personal data and use it only to provide their service to us;
protecting access to our customer system with logins and encrypted (HTTPS) connections; and
transferring only the data needed for the purpose.

Where a transfer is needed to carry out a contract with you, such as a cross-border move, we rely on that necessity.

6. How long we keep data

Data	How long we keep it
Customer records, quotes, invoices and payment records	7 years after the job, to meet Kenyan tax and accounting requirements
ID, passport and KRA PIN copies for cross-border moves	As long as needed for customs and the related invoice records, then deleted
WhatsApp chats about a job	As long as needed for the job, then up to 2 years
Enquiries that do not become a job	Up to 2 years
Newsletter-only contacts	Until you unsubscribe. After that we keep only your email address on a suppression list so we do not email you again.
Unsuccessful job applications	6 months, then deleted, or earlier if you ask
Checklist ticks in your browser	On your device only, until you clear them

7. How we protect your data

Customer records are kept in our private customer system at manage.migrantmovers.co.ke, which is protected by staff logins and uses encrypted connections. Our staff admin area uses a single, strictly necessary session cookie to keep authorised staff signed in; members of the public never receive it. Only staff who need the data for their work can access it.

No system is completely secure. If a data breach is likely to put your rights at risk, we will notify the Office of the Data Protection Commissioner and, where required, you.

8. Your rights

Under the Data Protection Act, 2019 you have the right to:

be informed about how your personal data is used (this policy);
access the personal data we hold about you;
have inaccurate or incomplete data corrected;
have data deleted where we no longer have a lawful reason to keep it;
object to our use of your data, including for direct marketing;
withdraw consent at any time, where we rely on consent;
data portability, meaning a copy of data you gave us in a commonly used format; and
not be subject to a decision based only on automated processing.

To use any of these rights, email hello@migrantmovers.co.ke or message us on WhatsApp. We may ask you to confirm your identity. We will respond as quickly as we can and within the time allowed by law. Some data, such as invoice records, may need to be kept to meet legal obligations even if you ask us to delete it; we will explain if that applies.

9. Marketing emails

We send newsletter emails only to people who have signed up, about once a month. Every email includes a one-click unsubscribe link. You can also ask us to stop at any time by email or WhatsApp.

10. Children

Our services and website are not directed at anyone under 18, and we do not knowingly collect data from children. If you believe a child has sent us personal data, contact us and we will delete it.

11. Changes to this policy

We may update this policy from time to time. The date at the top shows when it last changed. If we make a significant change, we will make it clear on this page.

12. Contact us and complaints

Migrant Movers, Nairobi, Kenya

If you are not satisfied with how we handle your personal data, you can complain to the Office of the Data Protection Commissioner (ODPC) at www.odpc.go.ke. We would appreciate the chance to resolve your concern first.